Refund Policy

1. Overview

At Coastal Windows  & Doors Ltd, we manufacture custom and standard windows and doors built to customer specifications. Because many of our products are made-to-order, our refund policy differs from typical retail return policies.

Please review the following terms carefully before placing your order.
 

2. Custom Orders (Made-to-Measure Products)

All custom-manufactured windows and doors built to customer-provided measurements, specifications, finishes, glass selections, hardware choices, or design modifications are considered final sale.
 

2.1 Deposits

• A non-refundable deposit of [__]% is required before production begins.

• Once production has started, the order cannot be canceled.

 

2.2 Refund Eligibility for Custom Orders

 

Refunds are only issued if:

• The product arrives damaged due to manufacturing defects.

• The product does not match the approved order specifications.

• There is a verified manufacturing error on our part.
   

Refunds will not be issued for:

• Incorrect measurements provided by the customer.

• Change of mind after production begins.

• Improper installation not performed by our team (if applicable).

• Normal variations in wood grain, color, or minor cosmetic differences consistent with industry standards.
   

3. Standard (Stock) Products

Stock products may be eligible for return within [__] days of delivery, provided that:

• The item is unused and uninstalled.

• The item is in original packaging.

• The item is in resalable condition.

• Proof of purchase is provided.

A restocking fee of [__]% may apply.

Shipping and handling fees are non-refundable.
 

4. Damaged or Defective Products

If your order arrives damaged or defective:

1. Notify us within [48–72 hours] of delivery.

2. Provide clear photographs of the damage.

3. Retain all packaging materials for inspection.

We will, at our discretion:

• Repair the product,

• Replace the product, or

• Issue a partial or full refund.

Failure to report damage within the stated timeframe may void eligibility for replacement or refund.
 

5. Order Cancellations

• Orders may be canceled within [24–48 hours] of placement for a full refund.

• After this period, cancellation requests are subject to approval.

• If materials have been ordered or production has started, cancellation fees will apply.

 

6. Installation Services (If Applicable)

 

If installation services are included:

• Service deposits are non-refundable once scheduling is confirmed.

• Refunds for installation services will only be issued if the work is not performed or is proven to be defective.

• Claims must be submitted within [__] days of installation completion.
   

7. Warranty vs. Refund

Our products may be covered under a separate Limited Warranty Policy. Warranty claims do not automatically qualify for refunds. Warranty remedies may include repair or replacement rather than monetary reimbursement.
 

8. Limitation of Liability

[Your Company Name] is not responsible for:

• Indirect or consequential damages.

• Labor costs not authorized in writing.

• Costs related to removal or reinstallation unless agreed upon in advance.
   

9. How to Request a Refund

To initiate a refund request, contact:

Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

Please include:

• Order number

• Description of issue

• Photos (if applicable)

• Contact information
   

10. Policy Updates

We reserve the right to modify this policy at any time. The policy in effect at the time of purchase will apply to that order.